Terms and Conditions
1. The following are all trading names for Market Hall Cinema which is run by The Market Hall Cinema and Arts Trust, Charity number is 1167284 and Vat Number is GB 163603032, address is Market Hall Cinema, Market Square, Brynmawr, gwent, NP23 4AJ. In these term and conditions, the Trust will be referred to as "MHC".
2. Tickets Purchased online, by phone or in person, are non-refundable or exchangeable, unless the Ticket Reservation Fee has been purchased; or for any reason the performance is cancelled. In this case the whole amount, including the booking fee, will be refunded by the same method which you made the purchase.
3. We charge a 50p – 100p booking fee per ticket for all bookings made by phone or online.
4. Any promotional vouchers and discounts must be redeemed at time of purchase. Some offers are not available for advance bookings so please check the Terms and Conditions applicable to the offer.
5. If a film is age restricted - 12a, 15, or 18, whether or not a ticket has been purchased online, the Customer must bring recognised identification, such as a passport, driving licence, or official student card. If authentic identification cannot be provided when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded. The final decision with regard to the production of identification and it's suitability to prove age rests with the Staff of the cinema, and the MHC's decision in this matter is final.
6. You must show your Booking Reference or scan your QR code in order to collect your tickets and gain entry.
7. If you book the wrong product in error, please let us know immediately in order for us to change the booking. If you do not do so within one hour of making the original booking you will not be entitled to a refund as per condition number 2.
8. If you fail to attend a performance for whatever reason you will not be entitled to a refund.
9. For anyone who is demonstrating acts of anti-social behaviour, MHC reserves the right to refuse admission, or will require that the individual/s leave the premises. This is at the sole discretion of the Duty Manager.
- any form of physical or verbal aggression towards our staff & customers, or acting in an anti-social way.
- disturbing or disrupting others enjoyment, including the use of mobile devices during the film performance.
- if a person/s appears to be intoxicated or under the influence of other drugs.
- any Copyright infringement
- where there might be a risk of safety to others
- Smoking on the premises
- Drinking alcohol not purchased on the premises and infringing licensing law.
You will not be entitled to a refund; as per condition number 2.
10. Your data will be held securely by MHC and will not be passed on to any third parties without your express permission. Data collected will only be used in accordance with the purpose for which it was collected, and will not be used for any other use than that related to the cinemas.
11. We may need to search customer’s possessions whilst on the premises; in the interest of safety, security and other reasonable causes. We reserve the right to refuse entry or for customers to leave the premises without entitlement for a refund, if they fail to comply with this request.
Acceptable Use Policy
This Acceptable Use Policy sets out the terms between you and us under which you may access our Website www.markethallcinema.co.uk or any sub-sites (Our site). This acceptable use policy applies to all users of, and visitors to, our Site.
Your use of Our site means that You accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our terms of website use.
www.markethallcinema.co.uk is a site operated by Market Hall Cinema and Arts Trust who run The Market Hall Cinema. We are registered in England and Wales under Charity number 1167284 and we have our registered office at Market Hall Cinema, Market Square, Brynmawr, Gwent, NP23 4AJ.
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with any content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
· Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
· Not to access without authority, interfere with, damage or disrupt:
· any part of our site;
· any equipment or network on which our site is stored;
· any software used in the provision of our site; or
· any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation:
· Chat rooms.
· Bulletin boards.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
· Be accurate (where they state facts).
· Be genuinely held (where they state opinions).
· Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
· Contain any material which is defamatory of any person.
· Contain any material which is obscene, offensive, hateful or inflammatory.
· Promote sexually explicit material.
· Promote violence.
· Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
· Infringe any copyright, database right or trade mark of any other person.
· Be likely to deceive any person.
· Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
· Promote any illegal activity.
· Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
· Be likely to harass, upset, embarrass, alarm or annoy any other person.
· Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
· Give the impression that they emanate from us, if this is not the case.
· Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
· Immediate, temporary or permanent withdrawal of your right to use our site.
· Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
· Issue of a warning to you.
· Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
· Further legal action against you.
· Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Market Hall Cinema and Arts Trust who are responsible for the running of The Market Hall Cinema, MHC, believes that your personal and private information must be protected and is committed to doing so. Ian Cowley, a trustee, is the “data controller” of your Information.
By using our services, such as registering on our website, subscribing to our newsletter, or downloading our app, you are acknowledging that we will collect and use your Information as described in this Policy. Protecting your privacy is important, and we aim to be as open and transparent about how your Information is used. We do need to some of Information to provide our services to you, but other optional uses will be with your consent. We aim to keep your Information only for as long as we need to for the purposes identified.
Test and Trace Covid-19: Data Protection Notice
Following Government guidance, we are collecting your details to assist health authorities in contact tracing, should a customer subsequently test positive for Covid-19. The processing of your personal information is covered by the General Data Protection Regulations Article 6(1) (f). We have legitimate interest in co-operating with NHS Test and Trace to help maintain a safe operating environment and to help fight any local outbreak of coronavirus. Regulation 12 of the Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 requires that ‘reasonable measures’ are taken to maintain records of staff, customers and visitors, and sharing these with the NHS Wales Test, Trace, Protect service when requested.
NHS Test and Trace, and NHS Wales Test Trace Protect - under regulation 13 of the Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace personnel during that period. We will only share information with NHS Test and Trace/ NHS Wales Test, Trace Protect, if it is specifically requested by them. We hold the same information for our own operational purposes when your booking is collected online. If you do not wish your contact information to be passed to NHS Test and Trace if requested, please send an email: email@example.com
We welcome children and young people to our cinemas. However, when you purchase tickets from us we may ask your age, and if you’re buying on behalf of someone else, for the age of the recipient, so we can ensure that access to age-restricted films is appropriately restricted. Our online booking service and our Privilege Card scheme are intended for users aged 13 years and over.
3. What information do we collect and how do we use it?
We collect Information from you:-
• When you purchase tickets
• If you sign up to our MHC Newsletter
• If you subscribe to our Privilege Card scheme or Loyalty schemes;
• If you download our apps or interact with our social media pages (e.g. Twitter or Facebook);
If you enter a competition
• If you contact us by telephone
• If you respond to a survey, or enter a competition (whether via our websites, an app or through social media).
• If you fill out a comment card
We use that Information:
• To provide our services to you;
• To improve the services we provide and to tailor our products and services to you;
• To get to know our customers better and the type of person who uses our services
• To contact you about cinema, films and other goods and services we think you might be interested in
• To let you know about special offers or promotions that may be of interest
4. General Bookings, purchases and payments
If you book tickets using our App, we will need to know some details about you such as your name and payment card details. We will also need your email address if you’re booking online. We may ask for your mobile phone number too.
If you contact us or have an enquiry we will keep a record of this which may include some of your Information depending on how you contacted us.
How we use this Information
We use this Information to allow us, or our agents (XXXXXXXXXX) to process your booking, and to send you any relevant emails regarding your booking.
If you have given us your consent, by opting in to receive email marketing, we may use this Information to provide marketing communications to you by email. If you prefer not to receive these emails, you can choose to opt out at any time by contacting Head Office. (Please refer to Updating, Rectifying and Deleting Personal Data or Withdrawing Consent below for further details).
If a film is age restricted - 12a, 15, or 18, whether or not a ticket has been purchased online, the Customer must bring recognised identification, such as a passport, driving license, or official student card. If authentic identification cannot be provided when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded. The final decision with regard to the production of identification and it's suitability to prove age rests with the Staff of the cinema, and the MHC's decision in this matter is final.
If you choose to pay for your ticket on our App by credit or debit card those payments will be processed by our payment provider rather than MHC.
6. Privilege Cards & Loyalty Schemes
If you join our Privilege Card or Loyalty schemes we will ask you to complete the registration process to register it. As part of this process, we will ask for Information such as your name, e-mail address, postal address, telephone number, date of birth and payment method, payment card and/or bank details.
If you register for a Privilege Card for someone else (if it is a gift), we will still need some Information about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the card holder. Where you submit Information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the card holders’ parent or guardian, if they are under 18).
How we use this Information
We use this information to administrate and monitor card usage, for the onward improvement of our service. The card enables you to collect points which equate to discounts at our cinemas. We may use the information to market you with promotions or offers.
Where you have chosen to provide bank details, our payment processors will use this Information, on our behalf. If you choose to pay by credit or debit card, those details will also be processed by our payment processors rather than MHC. Your credit and/or debit card details will not be recorded or stored by MHC once they have been processed for the purpose of taking payments either online or by telephone, or in person.
7. How does MHC protect my Information?
We cannot guarantee the security of the information you transmit to us via the Internet. In house we follow internal security procedures for storage of information which you have given us, to prevent unauthorised access or loss. Our security procedures mean that we may occasionally request proof of identity before we are able to discuss your account details or other queries.
8. Who does MHC share my Information with?
We may share your Information in the following circumstances:
- To our agents Vale Internet Solutions Ltd, for the purpose of providing services on our behalf, such as managing or administering our websites and App, or to help us develop new services. We will only transfer your personal information on the understanding that they themselves have in place adequate technical and organisational measures to protect that information, will not pass it on to any other party (without our explicit consent and only with valid grounds) and that they will not use your Information for their own business purposes
- If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us e.g., the Police.
- Where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar presented to MHC by any law enforcement or government officer.
- In the event that our business is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business..
MHC reserves the right to use closed circuit television (CCTV) systems throughout its premises as deemed necessary and employees and visitors to our cinemas should expect all areas (other than those where use would contravene common decency) to be visible on a television monitoring system. Any information obtained from systems will be used with strict adherence to the GDPR. Information will be used for the prevention and detection of crime and to ensure compliance with our policies and procedures and our legal obligations. This may include using recorded images as evidence in disciplinary proceedings.
We also use CCTV monitoring at our cinemas to ensure the safety of guests. It enables us to monitor the screen remotely and the exterior of the cinema, for the protection of our guests and as part of our health and safety management,
Footage from CCTV is stored securely on the server for 84 days then automatically deletes.
Footage is available to view on the internal monitor at the sites, and can be viewed by all staff in the area of the monitor.
Footage can be viewed remotely by our office staff.
The footage may be shared with other agencies such as the Police, the Health and Safety Executive or our insurers in the event of claims.
Any requests to view footage must otherwise be made in writing to Head Office.
10. Updating, Rectifying and Deleting Personal Data or Withdrawing Consent
If you want to find out what Information we hold about you or to have your Information updated, removed or corrected, please email us at firstname.lastname@example.org